Performance management practices and managed performance: the moderating influence of organisational culture and climate in public universities in Uganda

Purpose - The purpose of this article is to explore and explain the existence and implementation of performance management practices in four public universities in Uganda.Design methodology approach - A mixed-method study approach (qualitative and quantitative) was adopted. A sample of 900 employees...

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Bibliographic Details
Published in:Measuring business excellence 2011-01, Vol.15 (4), p.36-49
Main Author: Kagaari, James R.K
Format: Article
Language:English
Subjects:
Behavior
Business
Climate
Colleges & universities
Competitive advantage
Corporate culture
Cost reduction
Cross sections
Culture
Customer services
Education
Employees
Employers
Goal setting
Human capital
Intellectual capital
Management
Managers
Performance management
Replication
Sampling
Stakeholders
Studies
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Summary:Purpose - The purpose of this article is to explore and explain the existence and implementation of performance management practices in four public universities in Uganda.Design methodology approach - A mixed-method study approach (qualitative and quantitative) was adopted. A sample of 900 employees was drawn using a disproportionate stratified purposive sampling approach that yielded a 53 per cent response rate. Of the participants, 12 were purposively selected from top management members and interviewed using a semi-structured interview guide. Using Nvivo software and Miles and Huberman approaches, interview data were managed and analysed.Findings - Qualitative data results revealed that employees in public universities built relationships, utilised available resources, adapted to external environment, set goals and targets. This was made possible through planning, mobilising resources, problem solving, evaluating performance and adopting ICT to deliver cost-effective quality services products. The hypotheses were tested and revealed a significant positive relationship between performance management practices and managed performance (r=0.25, p
ISSN:1368-3047
1758-8057
DOI:10.1108/13683041111184099