Examining the conditions of ERP implementations: lessons learnt from adopters

• Published in: Business process management journal 2008-01, Vol.14 (1), p.105-123
• Main Author: Soja, Piotr
• Format: Article
• Language: English
• Subjects: Enterprise resource planning; Manufacturing resource planning; Project evaluation; Project management; Questionnaires; Resource management; Strategic planning; Studies; Success
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/14637150810849445

Purpose - This paper sets out to examine the conditions of enterprise resource planning (ERP) implementations on the basis of research conducted among practitioners dealing with ERP projects.Design methodology approach - This paper builds on the research conducted among a few dozen practitioners dealing with ERP projects. The queried respondents include both ERP adopters and experts representing system suppliers. The study discusses how the researched projects were linked with enterprise strategy, how their efficiency was measured and to what extent they defined implementation goals. The analysis takes into consideration various types of projects and success levels achieved.Findings - The results show that adopters experience different conditions depending on the project type. The findings suggest that practitioners should be more focused on the business benefits. The outcome shows that implementers from very complicated projects are more aware of the overwhelming challenge at large, while, on the other hand, the relatively simpler projects seem to be underestimated.Research limitations implications - This study suggests that ERP researchers should take into account the particular type of project being studied. Further research can develop a methodology by which implementation projects can be evaluated. This methodology could cover a broader range of conditions.Practical implications - Illustrating the conditions of real ERP projects, this study gives insight into the actual problems experienced by the ERP adopters. Drawing on these results, the practitioners may better anticipate possible problems and assess potential threats in their projects.Originality value - This paper investigates the conditions that surround the different projects and how they relate to successful performance. These findings will then in turn shed light on the mechanisms that determine the results of ERP.