Organizational routine breach response and knowledge management

Purpose - The purpose of this paper is to propose the organizational knowledge effects of organization routine breach response.Design methodology approach - The paper reviews the routines and knowledge management literatures and applies them to the concept of organizational routine breach.Findings -...

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Bibliographic Details
Published in:Business process management journal 2012-06, Vol.18 (3), p.376-399
Main Author: Bloodgood, James M
Format: Article
Language:English
Subjects:
Business process management
Explicit knowledge
Human influences
Knowledge management
Links
Methodology
Organizational change
Organizations
R&D
Research & development
Routines
Stemming
Studies
Tacit knowledge
Technological change
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Summary:Purpose - The purpose of this paper is to propose the organizational knowledge effects of organization routine breach response.Design methodology approach - The paper reviews the routines and knowledge management literatures and applies them to the concept of organizational routine breach.Findings - It is found that three types of organizational routine breach response affect the explicit and tacit knowledge contained within routines differently. These differences can influence organizational performance in positive and negative ways.Research limitations implications - Future research can be based on an enhanced understanding of the knowledge effects stemming from breaches in organizational routines.Practical implications - Managers can use an enhanced understanding of the knowledge effects of organizational routine breach to increase their ability to manage organizational routines and the knowledge contained in them.Originality value - This paper links the organizational routines literature with the knowledge management literature to identify the effects of various responses to organization routine breach on organizational knowledge. This integration enables researchers and managers to better understand the implications of routine breach on organizational knowledge and performance.
ISSN:1463-7154
1758-4116
DOI:10.1108/14637151211232605