Building organizational innovation through HRM, employee voice and engagement

• Published in: Personnel review 2021-02, Vol.50 (2), p.751-769
• Main Authors: Azevedo, Marcia Carvalho de, Schlosser, Francine, McPhee, Deborah
• Format: Article
• Language: English
• Subjects: Behavior; Decision making; Efficiency; Employee behavior; Employee involvement; Human resource management; Industrial democracy; Innovations; Product development; Qualitative research; Quality circles
• ISSN: 0048-3486; 1758-6933
• DOI: 10.1108/PR-12-2019-0687

PurposeTo investigate how HRM in an established organization can support employee voice and engage employees to be innovative in their everyday lived experience.Design/methodology/approachThe research is based on a case study of an innovation event in an organization, where 27 employees were interviewed about the emotional, cognitive and behavioral aspects of their engagement in innovation.FindingsFindings highlight the importance of continuing HRM's involvement during an entire event process to connect innovation events with everyday work. HRM has a central role in initiatives that intend to support voice and stimulate the engagement of diverse employees in innovation in established firms.Research limitations/implicationsThis was a qualitative and cross-sectional case study of one organization and one event offered two years in a row.Practical implicationsIn order to promote innovation, HR and senior management should foster an environment that motivates employees and promotes voice behavior (Morrison, 2014). HRM can create multiple methods of engagement, acknowledging the diversity of the workforce profile and its specific needs. HRM has an important role within an innovation strategy; as it can, together with other areas, create, develop and maintain actions that support and recognize innovative ideas and encourage employees to become actively engaged with the inclusion of innovation in their daily work life. Specifically, innovation exercises are an activity with much potential to foster voice and promote engagement towards innovation.Originality/valueWe develop a model proposing relationships between HRM, employee voice, employee engagement, cross-department collaboration and innovation. The study also considers the engagement of a diverse group of employees in an established company context.