Enhancing shitsuke: a planned change intervention model for convenience stores in Japan

Purpose The purpose of this paper is to emphasize the importance of good management and well-disciplined workforce in convenience store operations as well as improve organizational performance using the 5S method. This study would be beneficial to convenience stores in Japan considering that it addr...

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Bibliographic Details
Published in:TQM journal 2019-01, Vol.31 (1), p.70-93
Main Author: Ito, Shiro
Format: Article
Language:English
Subjects:
Communication
Convenience stores
Corporate culture
Efficiency
Employees
Human resource management
Organizational aspects
Productivity
Quality management
Small & medium sized enterprises-SME
Stores
Success
Toilets
Total quality
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Summary:Purpose The purpose of this paper is to emphasize the importance of good management and well-disciplined workforce in convenience store operations as well as improve organizational performance using the 5S method. This study would be beneficial to convenience stores in Japan considering that it addresses some of the major issues involved in the maintenance of employee productivity. Specific objectives of the study were: determination of shitsuke’s importance in employee behavior; and examination of the effects of shitsuke on the performance of convenience stores. Design/methodology/approach For this study, three convenience stores in Tokyo, Japan with a total of 23 respondent employees were selected as subjects. A qualitative research method was used, and the responses obtained before and after the 5S implementation were compared. Findings The results showed the following: shitsuke (discipline) was significantly important in maintaining store cleanliness, especially for toilets; the steps for undertaking a planned change to improve shitsuke involved developing a shared outlook for the business and reaching an agreement on basic processes; and enforcement of 5S and development of effective managers were deemed necessary. Originality/value The results of this research would provide substantial insights into various human resource management practices necessary to enhance work culture and organizational performance. In addition, this study may also be applicable to other small and medium business enterprises.
ISSN:1754-2731
1754-274X
DOI:10.1108/TQM-05-2018-0070