The Influence of Organizational Culture Mediated by Moral Harassment on Job Satisfaction/Influencia da Cultura Organizacional Mediada pelo Assedio Moral na Satisfacao no Trabalho

• Published in: RAC - Revista de Administracao Contemporanea 2018-03, Vol.22 (2), p.249
• Main Authors: da Silva, Lindomar Pinto, Castro, Miguel Angel Rivera, Dos-Santos, Marcos Gilberto
• Format: Article
• Language: Portuguese
• ISSN: 1415-6555
• DOI: 10.1590/1982-7849rac2018170176

This article investigated the relationship between organizational culture, based on Cameron and Quinn (2006), moral harassment in the view of Leymann (1990,1996) and satisfaction, from the approach by Spector (2006), as well as the influence moral harassment has in mediating the relationship between organizational culture and job satisfaction, which is the gap that this work seeks to fill. Data were collected among workers from different segments in companies from the cities of Salvador and Feira de Santana, Bahia, between August and December 2016. Nine hundred and twelve questionnaires were collected, which were analyzed through structural equation modeling. The main results indicate: (a) clan and adhocratic cultures are negative predictors of moral harassment, and market culture shows to influence it positively; (b) moral harassment as a mediator between culture and satisfaction has significant effects on all cultural types. The main contribution is the identification of the effect of moral harassment on the relationship between organizational culture and satisfaction. From the managerial point of view, it is suggested that actions aimed at satisfaction should consider cultures that minimize moral harassment, in addition to the special attention given to this phenomenon, since it is able to minimize the positive effects culture has upon satisfaction. Key words: organizational culture; harassment; satisfaction; mediation. Este artigo investigou a relacao entre cultura organizacional, a partir de Cameron e Quinn (2006), assedio moral, na perspectiva de Leymann (1990, 1996), e satisfacao, a partir da abordagem de Spector (2006), alem do efeito mediador do assedio moral entre cultura e satisfacao no trabalho, que e a lacuna que este trabalho procura preencher. Os dados foram coletados de trabalhadores de empresas das cidades de Salvador e Feira de Santana, na Bahia, entre os meses de agosto e dezembro de 2016. Obtiveram-se 912 questionarios respondidos, analisados por meio de modelagem de equacoes estruturais. Os principais resultados indicam: (a) as culturas cla e adhocratica sao preditoras do assedio moral negativamente, e a cultura mercado influencia-o positivamente, (b) o assedio moral como mediador entre cultura e satisfacao possui efeitos significativos em todos os tipos culturais. A principal contribuicao e a identificacao do efeito do assedio moral na relacao entre cultura organizacional e satisfacao. Do ponto de vista gerencial, sugere-se que acoes