JOB CHARACTERISTICS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A MULTISOURCE STUDY ON THE ROLE OF WORK ENGAGEMENT/Karakteristike posla i organizacijsko gradansko ponasanje: istrazivanje uloge radne angaziranosti prikupljanjem percepcija iz razlicitih izvora podataka

Organization-targeted citizenship behaviors (OCB-O) represent a type of the extra-role performance necessary for attaining better organizational results in the ever-increasing global business arena. Building on the Job Demands--Resources theory we examined the mediating role of work engagement in th...

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Bibliographic Details
Published in:Drustvena Istrazivanja 2019, Vol.28 (1), p.25
Main Authors: Maric, Matija, Hernaus, Tomislav, Vujcic, Maja Tadic, Cerne, Matej
Format: Report
Language:English
Subjects:
Analysis
Citizenship
Engagement (Philosophy)
Organizational behavior
Work design
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Summary:Organization-targeted citizenship behaviors (OCB-O) represent a type of the extra-role performance necessary for attaining better organizational results in the ever-increasing global business arena. Building on the Job Demands--Resources theory we examined the mediating role of work engagement in the relationship between perceived job-design characteristics, and OCB-O as an individual-level outcome. We collected survey data using a sample of 255 employee-supervisor dyads to illustrate how formal job resources (task variety and task significance) and job challenges (skill variety and job innovation requirement) are indirectly (via work engagement) related to employee's citizenship behavior aimed towards the benefit of the organization. The paper thus extends the existing research and offers new practical contributions which can be used for increasing the level of extra-role performance efforts through a specific HRM mechanism. Keywords: job design, job demands-resources, work engagement, organizational citizenship behavior, mediation analysis Organizacijsko gradansko ponasanje usmjereno prema koristi organizacije (OGP-O) znaci vrstu izvedbe izvan okvira uobi-cajenoga posla koja je potrebna za postizanje boljih organizacijskih rezultata na sve vecem globalnom trzistu. Polazeci od teorije izazova i resursa posla, ispitan je medijacijski utjecaj radne angaziranosti na odnos izmedu percipiranih karakteristika dizajna posla i OGP-O. Podaci su prikupljeni anketnim istrazivanjem na uzorku od 255 dijada zaposlenika i njihovih nadredenih. Rezultati upucuju na zakljucak da formalni resursi posla (raznolikost zadataka, vaznost zadatka) i izazovi posla (raznolikost vjestina i zahtjev za inovativnoscu) neizravno, radnom angaziranoscu, pozitivno utjecu na povecanje OGP-O. Prema tome, ovaj rad prosiruje dosadasnju literaturu i nudi nove prakticne spoznaje za povecanje razine kontekstualne uspjesnosti zaposlenika kroz specifican mehanizam upravljanja ljudskim potencijalima. Kljucne rijeci: dizajn posla, resursi i zahtjevi posla, radna angazi-ranost, organizacijsko gradansko ponasanje, medijacijska analiza
ISSN:1330-0288
DOI:10.5559/di.28.1.02