Applying a Hybrid Kano/Quality Function Deployment Integration Approach to Wood Desk Designs for Open-Plan Offices

In order to better serve the users of wood desks in open-plan offices, the Kano model is used to analyze the problems encountered by users in the office. Combined with quality function deployment (QFD), this study conducted an analysis of the weighted average of users’ needs and the importance of en...

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Bibliographic Details
Published in:	Forests 2022-11, Vol.13 (11), p.1825
Main Authors:	Lyu, Jianhua, Chen, Ran, Yang, Lingyun, Wang, Jialei, Chen, Ming
Format:	Article
Language:	English
Subjects:	Competitiveness Customer satisfaction Customer services Design Design and construction Desks Electronic office machines Furniture Hybrid systems Investigations Manufacturing Methods Office furniture Office layout Office space Offices Planning Product development Qualitative research Quality function deployment Satisfaction Surveys User experience User needs
Citations:	Items that this one cites Items that cite this one
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