Task Model-Based Systematic Analysis of Both System Failures and Human Errors

The overall dependability of an interactive system is one of its weakest components, which is usually its user interface. The presented approach integrates techniques from the dependable computing field and elements of the user-centered design. Risk analysis and fault-tolerance techniques are used i...

Full description

Saved in:
Bibliographic Details
Published in:IEEE transactions on human-machine systems 2016-04, Vol.46 (2), p.243-254
Main Authors: Martinie, C., Palanque, P., Fahssi, R., Blanquart, J.-P, Fayollas, C., Seguin, C.
Format: Article
Language:English
Subjects:
Analytical models
Case studies
Communities
Computer Science
Fault tolerance
Faults
Human error
Human error (HE)
Human performance
Human-Computer Interaction
Impact analysis
Interactive systems
Maintenance management
Mathematical models
Modelling
Reliability
risk analysis
Software
system failure
Systematics
Task analysis
task modeling
Tasks
Taxonomy
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The overall dependability of an interactive system is one of its weakest components, which is usually its user interface. The presented approach integrates techniques from the dependable computing field and elements of the user-centered design. Risk analysis and fault-tolerance techniques are used in combination with task analysis and modeling to describe and analyze the impact of system faults on human activities and the impact of human deviation or errors on system performance and overall mission performance. A technique for systematic analysis of human errors, effects, and criticality (HEECA) is proposed. It is inspired and adapted from the Failure Mode, Effects, and Criticality Analysis technique. The key points of the approach are: 1) the HEECA technique combining a systematic analysis of the effects of system faults and of human errors; and 2) a task modeling notation to describe and to assess the impact of system faults and human errors on operators' activities and system performance. These key points are illustrated on an example extracted from a case study of the space domain. It demonstrates the feasibility of this approach as well as its benefits in terms of identifying opportunities for redesigning the system, redesigning the operations, and for modifying operators' training.
ISSN:2168-2291
2168-2305
DOI:10.1109/THMS.2014.2365956