Community-Based User Experience: Evaluating the Usability of Health Insurance Information with Immigrant Patients

User experience (UX), a common practice in corporate settings, is new for many nonprofit organizations. This case study details a community-based research project between nonprofit staff at a community health center and UX professionals to improve the design and usability of a document designed to h...

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Bibliographic Details
Published in:IEEE transactions on professional communication 2017-06, Vol.60 (2), p.214-231
Main Authors: Rose, Emma J., Racadio, Robert, Wong, Kalen, Nguyen, Shally, Jee Kim, Zahler, Abbie
Format: Article
Language:English
Subjects:
Collaboration
Communities
Design
Guidebooks
Health
Health insurance
immigrant populations
Insurance
Noncitizens
Nonprofit organizations
Organizations
Patients
Populations
Research projects
Sociology
Standards organizations
Statistics
Technical information
Usability
User experience
user experience (UX)
User interfaces
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