Collection Knowledge Skills: Training Support Staff For Readers' Advisory

All personnel in libraries are key to good service. The visibility of library support staff and their important positions of initial contact with library users make their efforts especially crucial. Training programs for support staff often include discussion of the library mission, how library reso...

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Bibliographic Details
Published in:Collection building 1993-02, Vol.12 (3/4), p.31-35
Main Author: Rolstad, Gary O.
Format: Article
Language:English
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Summary:All personnel in libraries are key to good service. The visibility of library support staff and their important positions of initial contact with library users make their efforts especially crucial. Training programs for support staff often include discussion of the library mission, how library resources connect with users, how to communicate with library users, and how library service can be enjoyable. When managers plan staff training and continuing education programs for support staff, readers' advisory is a very good topic.
ISSN:0160-4953
2054-5592
DOI:10.1108/eb023340