Common Flaws in Running Human Evaluation Experiments in NLP

• Published in: Computational linguistics - Association for Computational Linguistics 2024-06, Vol.50 (2), p.795-805
• Main Authors: Thomson, Craig, Reiter, Ehud, Belz, Anya
• Format: Article
• Language: English
• Subjects: Errors; Natural language processing
• ISSN: 0891-2017; 1530-9312
• DOI: 10.1162/coli_a_00508

While conducting a coordinated set of repeat runs of human evaluation experiments in NLP, we discovered flaws in every single experiment we selected for inclusion via a systematic process. In this squib, we describe the types of flaws we discovered, which include coding errors (e.g., loading the wrong system outputs to evaluate), failure to follow standard scientific practice (e.g., ad hoc exclusion of participants and responses), and mistakes in reported numerical results (e.g., reported numbers not matching experimental data). If these problems are widespread, it would have worrying implications for the rigor of NLP evaluation experiments as currently conducted. We discuss what researchers can do to reduce the occurrence of such flaws, including pre-registration, better code development practices, increased testing and piloting, and post-publication addressing of errors.