Managing the Behavior of Public Frontline Employees through Change-Oriented Training: Evidence from a Randomized Field Experiment
Most public frontline employees work out of sight of management. Direct management through authority and incentives is therefore often challenging. We argue that managers can rely on change-oriented training as an effective management tool that can affect employee behavior and work as an alternative...
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| Published in: | Journal of public administration research and theory 2019-10, Vol.29 (4), p.556-571 |
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| Main Authors: | , , |
| Format: | Article |
| Language: | English |
| Citations: | Items that this one cites Items that cite this one |
| Online Access: | Get full text |
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