Erp Implementation Failure: A Case Study

While it is true that successful implementation of an enterprise resource planning (ERP) system is a task of Herculean proportions, it is not impossible. If your organization is to reap the benefits of ERP, it must first develop a plan for success. But "prepare to see your organization reengine...

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Bibliographic Details
Published in:Information systems management 2003-09, Vol.20 (4), p.43-49
Main Authors: Barker, Traci, Frolick, Mark N.
Format: Article
Language:English
Subjects:
Applications (e.g. Digitizing,...)
Bottling industry
Case studies
Employee involvement
Enterprise resource planning
Exact sciences and technology
Failure
Information and communication sciences
Information and communication technologies
Information science. Documentation
Information technologies: storage media, equipment
Sciences and techniques of general use
Software
Teamwork
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Summary:While it is true that successful implementation of an enterprise resource planning (ERP) system is a task of Herculean proportions, it is not impossible. If your organization is to reap the benefits of ERP, it must first develop a plan for success. But "prepare to see your organization reengineered, your staff disrupted, and your productivity drop before the payoff is realized." Implementing ERP must be viewed and undertaken as a new business endeavor and a team mission, not just a software installation. Companies must involve all employees, and unconditionally and completely sell them on the concept of ERP for it to be a success. A successful implementation means involving, supervising, recognizing, and retaining those who have worked or will work closely with the system. Without a team attitude and total backing by everyone involved, an ERP implementation will end in less than an ideal situation. This was the situation for a soft drink bottler that tried to cut corners and did not recognize the importance of the people so heavily involved and depended on.
ISSN:1058-0530
1934-8703
DOI:10.1201/1078/43647.20.4.20030901/77292.7