The effect of previous experience when introducing a decision aid in a decision support system for supply chain management

Decision Support Systems (DSSs) in the domain of Industrial Engineering and Management can be very powerful tools, but more knowledge about the way users utilize these systems is required. In the current research, we evaluated the effect of previous experience with a task on users’ willingness to ac...

Full description

Saved in:
Bibliographic Details
Published in:Cognition, technology & work technology & work, 2016-05, Vol.18 (2), p.439-447
Main Authors: Yuviler-Gavish, Nirit, Naseraldin, Hussein
Format: Article
Language:English
Subjects:
Aerospace Technology and Astronautics
Automotive Engineering
Cognitive Psychology
Computer Science
Decision support systems
Industrial and Organizational Psychology
Medicine/Public Health
Original Article
Supply chain management
Technology adoption
User Interfaces and Human Computer Interaction
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Decision Support Systems (DSSs) in the domain of Industrial Engineering and Management can be very powerful tools, but more knowledge about the way users utilize these systems is required. In the current research, we evaluated the effect of previous experience with a task on users’ willingness to accept a suggested decision aid and their performance in a supply chain management system. Participants were randomly assigned to one of three between-participants groups: the No Aid Group, which did not receive any decision aid during the interaction; the Aid Group, which was offered an algorithm, at the beginning of the first session, to help members improve their decisions; and the Mid-term Aid Group, which received, at the beginning of the second session, the same algorithm that was offered to the Aid Group. Participants were tested separately. The results demonstrated that in the second session, the performance of the Aid Group was significantly better in comparison with the No Aid Group. The Mid-term Aid Group’s performance did not show any gain, although both the Aid and Mid-term Aid Groups made similar use of the aid in this session. We concluded that in a DSS, having previous experience with the task before introducing the decision aid compared to having previous experience with the task and with the decision aid is not recommended.
ISSN:1435-5558
1435-5566
DOI:10.1007/s10111-016-0369-z