Automating patient safety incident reporting to improve healthcare quality in the defence medical services

There are many reasons for poor compliance with patient safety incident reporting in the UK. The Defence Medical Services has made a significant investment to address the culture and process by which risk to patient safety is managed within its organisation. This paper describes the decision process...

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Bibliographic Details
Published in:BMJ military health 2015-12, Vol.161 (Suppl 1), p.i39-i45
Main Authors: Lamb, Di, Piper, N
Format: Article
Language:English
Subjects:
Automation
Compliance
Empowerment
Feedback
Health care industry
Humans
Military Medicine
Patient Safety
Professions
Quality Assurance, Health Care
Risk Management - organization & administration
United Kingdom
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Summary:There are many reasons for poor compliance with patient safety incident reporting in the UK. The Defence Medical Services has made a significant investment to address the culture and process by which risk to patient safety is managed within its organisation. This paper describes the decision process and technical considerations in the design of an automated reporting system together with the implementation procedure aimed to maximise compliance. The elimination of inherent weaknesses in feedback mechanisms from the three Armed Forces, which had been uniquely different, ensured the quality of data improved, which enabled resources to be prioritised that would also have a direct impact upon the quality of patient care.
ISSN:0035-8665
2633-3767
2052-0468
2633-3775
DOI:10.1136/jramc-2015-000543