Supply chain management and quality management integration: A conceptual model proposal

Purpose The purpose of this paper is to develop a theoretical basis for integration of quality management (QM) and supply chain management (SCM). For that purpose, some common practices of both approaches are identified as having impact on the four balanced scorecard perspectives. Design/methodology...

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Bibliographic Details
Published in:The International journal of quality & reliability management 2017-01, Vol.34 (1), p.53-67
Main Authors: Fernandes, Ana Cristina, Sampaio, Paulo, Sameiro, Maria, Truong, Huy Quang
Format: Article
Language:English
Subjects:
Balanced Scorecard
Collaboration
Competition
Competitive advantage
Components industry
Customer satisfaction
Customer services
Efficiency
Globalization
Literature reviews
Logistics
Managers
Product design
Quality
Quality improvement
Quality management
Raw materials
Strategic management
Studies
Suppliers
Supply chain management
Supply chains
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