Women's Access and Satisfaction with Public Sector Health Services in Punjab (Pakistan)

The provision of health care is considered significant responsibility of any state or government to provide equitable and effective services for ensuring patients' satisfaction. Women's access to health care services is deemed important for the maternal health outcomes. The study was desig...

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Bibliographic Details
Published in:The Pakistan journal of social issues 2014-01, Vol.5
Main Authors: Abbasi, Saif-ur-Rehman Saif, Rehman, Adeela
Format: Article
Language:English
Subjects:
Health care access
Health care delivery
Health care industry
Womens health
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Summary:The provision of health care is considered significant responsibility of any state or government to provide equitable and effective services for ensuring patients' satisfaction. Women's access to health care services is deemed important for the maternal health outcomes. The study was designed to explore the women's access and utilization of health care services and its barriers towards these services utilization in Punjab province, Pakistan. For this purpose, a cross-sectional survey was conducted in six DHQ hospitals and one Federal government hospital and 210 women patients were surveyed from three departments namely; surgery, medicine and gynecology. The findings of the study confirmed that women had access to health care services but satisfaction seems still deficient in this regard. Nevertheless, patients had to face numerous problems, among others, during their visit to hospital such as long waiting time for the turn, lack of availability of beds and seating areas. However, the researchers suggest that Government needs to improve the public health care services in terms of its functioning, monitoring and evaluation, so that it could help stimulate the needs of patients particularly maternal health needs.
ISSN:2219-2433