Yours emotionally: How emotional intelligence infuses public service motivation and affects the job outcomes of public personnel

We investigate the role of emotions in the public sector and their relation with work outcomes typical of public arenas. We focus on the emotional intelligence of public healthcare staff and its potential impact on public service motivation, job satisfaction, affective commitment and the quality of...

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Bibliographic Details
Published in:Public administration (London) 2017-09, Vol.95 (3), p.759-775
Main Authors: Levitats, Zehavit, Vigoda‐Gadot, Eran
Format: Article
Language:English
Subjects:
Citizens
Civil service
Data quality
Emotional intelligence
Emotions
Health care
Health services
Intelligence
Intelligence services
Job satisfaction
Motivation
Nurses
Public sector
Quality of service
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