Consumer Protection Act, 1986: Law and policy in India

The Consumer Protection Act 1986, as passed by the Indian Parliament, constitutes a step toward establishing consumerism as part of public policy. The act gives considerable powers to consumers and to consumer organizations, as well as providing a means for dispute redressal. The act clearly defines...

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Bibliographic Details
Published in:Journal of consumer policy 1987-12, Vol.10 (4), p.417-423
Main Author: Nayak, Rajendra Kumar
Format: Article
Language:English
Subjects:
Consumer organizations
Consumer protection
Consumers
Evaluation
Legislation
Provisions
Public policy
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Summary:The Consumer Protection Act 1986, as passed by the Indian Parliament, constitutes a step toward establishing consumerism as part of public policy. The act gives considerable powers to consumers and to consumer organizations, as well as providing a means for dispute redressal. The act clearly defines consumers rights to: 1. be protected against hazardous goods, 2. be informed about goods, 3. be assured of access to a variety of competitively priced goods, 4. be heard and receive consideration, 5. seek redress in cases of unscrupulous exploitation, and 6. consumer education. Consumer Protection Councils are established in each state to promote and protect the basic rights of consumers as defined by the act. Various Consumer Disputes Redressal Agencies also are established to solve consumer disputes. The most significant feature of the enactment is that it covers all goods and services, including those coming under the public, joint, and cooperative sectors.
ISSN:0168-7034
1573-0700
DOI:10.1007/BF00411484