The Effect of Communication Skills Training for Medical Personnel on Patients’ Satisfaction

Proper application of interpersonal communication skills is an educational, face-to-face, purposeful and cooperative combination of science and art that, according to the results of many studies, can play an important role in enhancing the quality of social services [8]. [...]given the importance of...

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Bibliographic Details
Published in:Research journal of pharmacy and technology 2017-11, Vol.10 (11), p.3951-3956
Main Authors: Otogara, Marziyeh, Babaei, Maryam, Abzadeh, Zohrah Ab, Shabanpoor, Molood, Havasian, Mohamad Reza, Rad, Somayeh Hoseini, Eskandarloo, Tahereh, Shayan, Arezoo
Format: Article
Language:English
Subjects:
Cardiovascular disease
Clinical outcomes
Communication
Employees
Health care
Inservice training
Medical personnel
Midwifery
Nurses
Nursing
Patient satisfaction
Quality
Science education
Skill development
Skills
Teaching hospitals
Therapists
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Summary:Proper application of interpersonal communication skills is an educational, face-to-face, purposeful and cooperative combination of science and art that, according to the results of many studies, can play an important role in enhancing the quality of social services [8]. [...]given the importance of effective therapistpatient communication, the close relationship between patients and therapist, the existing defects in therapiespatient relationships and the large number of people seeking for medical helps, the present study was conducted to examine health personnel's communication skills and seek ways to improve those skills. The main objective of the present study was to compare levels of patients' satisfaction between two groups of medical personnel (one received communication skills trainings and the other received no intervention). [...]127 medical personnel received 4 sessions of communication skills training (i.e. behavioral, listening, speaking and feedback skills and a review session) and 127 medical personnel received no intervention. Results of Nasiri-Pour et al study [34] indicated that there is a positive significant relationship between communication skills and hospital service quality. [...]patients' perceptions of medical personnel's communication skills are positively related to the quality of services (tangible factors, reliability, assurance and empathy).
ISSN:0974-3618
0974-360X
0974-306X
DOI:10.5958/0974-360X.2017.00717.X