Are call centers sweatshops?

A call center is a division that specializes in dealing with customers. Early studies on call centers regarded them as strategically important areas that, despite some negative aspects, were acknowledged to possess a certain level of expertise and to have a high degree of autonomy as interfaces for...

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Bibliographic Details
Published in:Annals of Business Administrative Science 2018/10/15, Vol.17(5), pp.193-202
Main Author: Sato, Hidenori
Format: Article
Language:English
Subjects:
call center
Call centers
customer contact
Customer feedback
Customer services
Customers
Employee turnover
Employees
Human relations
information
Organizational change
Science
Turnover
Working conditions
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