Avoid the "fatal" faux pas

When a client enters an office, one should always get up from behind the desk and walk around to shake hands. Today, in this fiercely competitive banking arena, upgrading business etiquette skills will help take one where one wants to go. Contrary to popular belief, small talk does not require origi...

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Bibliographic Details
Published in:ABA banking journal 2004-05, Vol.96 (5), p.10
Main Author: Leonard, Melissa
Format: Magazinearticle
Language:English
Subjects:
Banking industry
Beliefs, opinions and attitudes
Business etiquette
Calhoun, Dick
Essayists
Executives
Financial institutions
Managerial skills
McGovern, Robert
Smith, Sydney (English clergy)
Social aspects
Vice presidents (Organizations)
Online Access:Get full text
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Summary:When a client enters an office, one should always get up from behind the desk and walk around to shake hands. Today, in this fiercely competitive banking arena, upgrading business etiquette skills will help take one where one wants to go. Contrary to popular belief, small talk does not require original or profound conversation. One of the most important aspects in showing up at a business event is the entrance one makes. Good posture creates an impression of confidence. Walking into the room and pausing briefly allows one to spot key individuals and allows one to be seen. Like it or not, management equates good manners with competence in business and poor manners with incompetence.
ISSN:0194-5947
2161-5101