Non-attendance in general practice: a questionnaire survey

Non-attendance in general practice is increasing. In contrast to hospital non-attendance little research has been undertaken on the topic. The aim of this study was to identify the characteristics of non-attending patients and to determine the reasons for general practice non-attendance, so that str...

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Bibliographic Details
Published in:Primary health care research & development 2002-10, Vol.3 (4), p.226-230
Main Authors: Hamilton, William, Luthra, Manjo, Smith, Timothy, Evans, Philip
Format: Article
Language:English
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Summary:Non-attendance in general practice is increasing. In contrast to hospital non-attendance little research has been undertaken on the topic. The aim of this study was to identify the characteristics of non-attending patients and to determine the reasons for general practice non-attendance, so that strategies to reduce it could be devised. Four hundred and ninety-three consecutive non-attenders from five practices in Exeter, Devon were studied. A questionnaire was sent enquiring about the reasons behind the patient's non-attendance and possible strategies to reduce future non-attendances. Of 17 264 appointments 493 (3.9%) were not attended. Females accounted for 278 (56.4%) of the non-attenders. The highest number of non-attenders was in the age group 25–44 years. One hundred and seventy-four (35%) responded to the questionnaire, of whom 60 (35% of responders) had forgotten the appointment. Strategies to reduce general practice non-attendance should focus on assisting the patient to remember the appointment.
ISSN:1463-4236
1477-1128
DOI:10.1191/1463423602pc106oa