The Impact of Emotions on Stakeholder Reactions to Organizational Wrongdoing

In this study, we develop a theoretical model that captures the influence of emotions on a stakeholder's decision to act against an organization after organizational wrongdoing. Relying on cognitive appraisal theory, we focus on the role of emotions during two central phases in the stakeholder...

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Bibliographic Details
Published in:European management review 2019-09, Vol.16 (3), p.761-779
Main Authors: Dufour, Lucas, Andiappan, Meena, Banoun, Arnaud
Format: Article
Language:English
Subjects:
Appraisal
Cognitive appraisal
cognitive appraisal theory
Disappointment
Emotions
organizational wrongdoing
Power
Remorse
Self interest
stakeholder
Stakeholders
Wrongdoing
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Summary:In this study, we develop a theoretical model that captures the influence of emotions on a stakeholder's decision to act against an organization after organizational wrongdoing. Relying on cognitive appraisal theory, we focus on the role of emotions during two central phases in the stakeholder response process: appraisal and intention. First, we argue that based on their appraisal of the wrongdoing, stakeholders will experience certain primary emotions (e.g. disappointment, anger) which will impact their first response towards the organization. Second, we propose that certain secondary emotions (e.g. hope, remorse) will influence their intention to act against the organization. Finally, we argue that the stakeholder's perceived power and self‐interest will influence the stakeholder's decision to act against the organization.
ISSN:1740-4754
1740-4762
DOI:10.1111/emre.12141