How reward systems affect team performance in banks: evidence from the Middle East and North Africa (MENA) region

Purpose The purpose of this study is to investigate the impact of reward systems on team performance and analyze how satisfaction with rewards can result in better working performance and cohesiveness in the job environment. Design/methodology/approach Data was collected from 32 single members of di...

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Bibliographic Details
Published in:Team performance management 2021-08, Vol.27 (5/6), p.446-465
Main Authors: Serhan, Carole, Salloum, Wissam, Abdo, Nader
Format: Article
Language:English
Subjects:
Competitive advantage
Corporate profits
Employee behavior
Employee turnover
Employees
Employers
Employment
Human resource management
Job satisfaction
Labor force
Motivation
Productivity
Profit margins
Teams
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Summary:Purpose The purpose of this study is to investigate the impact of reward systems on team performance and analyze how satisfaction with rewards can result in better working performance and cohesiveness in the job environment. Design/methodology/approach Data was collected from 32 single members of different teams working in 10 selected banks from the Middle East and North Africa region. Findings The analysis from empirical findings reveals that there is a positive link between reward systems and team performance. More particularly, profit sharing has positive effects on team performance and collective bargaining reward systems affect significantly team cohesiveness. These links create an opportunity for employers to use reward systems as a motivating factor to direct team behavior toward more employee retention. Originality/value This study contributes to the teamwork performance research stream by empirically studying how rewards improve team performance and cohesiveness in Eastern contexts. Studies in such contexts are relatively rare.
ISSN:1352-7592
1758-6860
DOI:10.1108/TPM-03-2021-0022