Support service information model for information systems enterprise management

In the process of service support simulation of enterprise management information systems, it is necessary to break the process into several components: a significant stage of the enterprise management systems life cycle and service support as a main part of the overall process, types of work, why d...

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Bibliographic Details
Published in:Journal of physics. Conference series 2019-12, Vol.1399 (3), p.33069
Main Authors: Kondratieva, Olga V, Gulevitskij, Andrey Yu, Frolova, Elena A
Format: Article
Language:English
Subjects:
Information management
Information systems
Management information systems
Management systems
Physics
Service life
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Summary:In the process of service support simulation of enterprise management information systems, it is necessary to break the process into several components: a significant stage of the enterprise management systems life cycle and service support as a main part of the overall process, types of work, why do we need service and results of his work. The article discusses connection between types of work with the stages of the service life cycle, as well as the connections between "reasons - work - result", which gives a systematic view on the service and allows you to model the structure of indicators of service quality and create risk catalogs, taking into account the features of the support service.
ISSN:1742-6588
1742-6596
DOI:10.1088/1742-6596/1399/3/033069