The critical human behavior factors and their impact on knowledge management system–cycles

• Published in: Business process management journal 2021-10, Vol.27 (6), p.1677-1702
• Main Authors: Rashid, Ameer Sardar, Tout, Kifah, Yakan, Ammar
• Format: Article
• Language: English
• Subjects: Attitudes; Behavior; Certificates; Competitive advantage; Corporate culture; Data collection; Decision making; Demographics; Dependent variables; Emotions; Employee behavior; Employees; Explicit knowledge; Human behavior; Hypotheses; Independent variables; Information systems; Information technology; Knowledge acquisition; Knowledge management; Knowledge sharing; Management systems; Moods; Motivation; Organizations; Perception; Personality; Product development; Psychology; Reliability analysis; Social factors; Social psychology; Work environment
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/BPMJ-11-2020-0508

PurposeThis study attempts to find out the impact of the human behavioral factors (HBFs) including emotion, factors of deals with processes within and between groups as well as with the impact of these processes on individuals’ attitudes and moods, personality, beliefs and values, perception and motivation on the knowledge management system–cycles (KMS-Cs) which comprises sharing; it considers findings from social psychology and discusses their applicability in knowledge management (KM) research and practice; social psychological concepts that strongly influence knowledge processes in organizations are first introduced. It is creating, storing and transferring of academic staff while analyzing the certificates on the acquired behaviors and knowledge which were involved in each of the communications, decision-making, creating new ideas, providing new knowledge, idea diversity, progressing, enhancing and improving the organization, using up-to-date technology and proactivity between the independent and dependent variables. In order to test the study hypotheses, data of 219 respondents working at the University of Sulaimani were collected. The results of the study revealed the academic staff psychology effect on KMS-Cs with a substantial relationship between the HBFs and cycles of KM during academic and administrative work. Also, it surged their academic staff efficiency through a conceptual model called KM behavior (KMB); knowledge management systems (KMSs) are applications of the organization's communication and information systems (CISs) designed to support the various KM processes. They are generally not technologically distinct from the CISs but rely on databases, such as those designed to put organizational participants in contact with recognized experts in a variety of topic areas (Yakan, 2008; Al Hayani, 2020). Information technology (IT) used in KM is known as KMS. In general, KMSs are computer systems that enable organizations to manage knowledge that is efficient and cost-effective. KMS is a class of information systems applied to the management of organizational knowledge. KMS is a system that increases organizational performance by enabling employees to make better decisions when applying their knowledge as part of their daily business activities.Design/methodology/approachResearch hypotheses Ho: HBFs and KMS-Cs are not correlated. H1: HBFs have no impact on KMS-Cs. H2: certificates have no effect on HBFs and KMS-Cs. Data collection and sample de