Shaping the Hospital of the Future: Improve the User Experience in the Public Healthcare Sector Through Service Design Education

The Public Healthcare Sector is experiencing a profound crisis due to socio‐dynamic changes (Parameswaran and Raijmakers, 2010) difficult to manage, such as demographic aging and population growth. Furthermore, if we consider the new alternative approaches in disease management and the growing parti...

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Bibliographic Details
Published in:Design Management Journal 2021-10, Vol.16 (1), p.31-47
Main Authors: Giambattista, Angela, Di Lucchio, Loredana, Zolotova, Mariia
Format: Article
Language:English
Subjects:
Design education
design for healthcare
Didacticism
Economics
Education
Emergency medical services
Health care
Health care industry
Population growth
Public sector
Service design
service innovation
User experience
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