Reputation Inflation

Reputation systems suffer from “reputation inflation,” which may make them less informative in the long run. We show that average buyer ratings of sellers have grown substantially more positive over time in five online marketplaces. Although this increase could by explained by (i) marketplace improv...

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Bibliographic Details
Published in:Marketing science (Providence, R.I.) R.I.), 2022-07, Vol.41 (4), p.733-745
Main Authors: Filippas, Apostolos, Horton, John J., Golden, Joseph M.
Format: Article
Language:English
Subjects:
Consumer behavior
Electronic commerce
Inflation
market design
Markets
Merchants
online marketplaces
Ratings & rankings
reputation systems
Reputations
Satisfaction
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