Research and Analysis on the Training of Standardization of Customer Service in Power Enterprises Based on the Background of Linguistics

• Published in: IOP conference series. Materials Science and Engineering 2019-12, Vol.677 (4), p.42001
• Main Author: Xia, Ganlin
• Format: Article
• Language: English
• Subjects: Customer satisfaction; Customer services; Efficiency; Electric power; Language standardization; Linguistics; Standardization
• ISSN: 1757-8981; 1757-899X
• DOI: 10.1088/1757-899X/677/4/042001

Electric power enterprises are an important part of the national economy and a bridge connecting electric energy services with the public. Electric power enterprises provide high-quality electric power services for the majority of residents. Therefore, it is necessary to adopt standardized terms. Service standardization is a powerful guarantee for the service operation of electric power enterprises, improving the efficiency of service services of electric power enterprises, and improving public satisfaction. The use of standardized language in the process of customer service is an effective measure for enterprises to improve economic efficiency, and it is also an important means of internal standardization management. Therefore, enterprises attach great importance to standardization work and continuously improve the standardization management level of enterprises. It is very necessary to standardize the basis for promoting technological progress, improving product quality, service quality and engineering quality of enterprises, and is an effective means for enterprises to improve operational efficiency. An important tool for enterprises to achieve scientific management. The establishment of customer service standardization terms requires the specification of standardized terms in the context of linguistics to lay a good foundation for better customer service.