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Impact of interpersonal client-provider relationship on satisfaction with mental healthcare among the LGBTQ+ population
Gender and sexual minorities are more likely to report unfavourable experiences with primary care. Aside from being refused care, additional challenges include stigma, discrimination, social and societal rejection, and violence. The purpose of this study was to determine which aspects of the client-...
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| Published in: | Journal of mental health (Abingdon, England) England), 2022-10, Vol.31 (5), p.634-641 |
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| Main Authors: | , |
| Format: | Article |
| Language: | English |
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| cited_by | cdi_FETCH-LOGICAL-c286t-6ed1eeb6021130a38e22b592e0b832387264f7efaa26c42b23213ee46cafc77d3 |
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| cites | cdi_FETCH-LOGICAL-c286t-6ed1eeb6021130a38e22b592e0b832387264f7efaa26c42b23213ee46cafc77d3 |
| container_end_page | 641 |
| container_issue | 5 |
| container_start_page | 634 |
| container_title | Journal of mental health (Abingdon, England) |
| container_volume | 31 |
| creator | Schuller, Kristin A. Crawford, Rebekah Perkins |
| description | Gender and sexual minorities are more likely to report unfavourable experiences with primary care. Aside from being refused care, additional challenges include stigma, discrimination, social and societal rejection, and violence.
The purpose of this study was to determine which aspects of the client-provider relationship affected perceived satisfaction with the quality of mental healthcare received.
Data was collected via electronic survey, which yielded 177 responses. Univariate and ordinal logistic regression were used to determine if a significant relationship existed between the variables of interest.
Results indicate that clients who felt less trust for their providers, reported inadequate time spent in therapeutic encounters, and felt their providers looked down on or judged them were less satisfied with the quality of mental healthcare they received. In addition, LGBTQ+ clients who were less satisfied with the quality of care they received were significantly less confident in their ability to receive adequate future mental healthcare.
Results of this study highlight the importance of provider awareness, attitude, and access to information regarding the mental health needs of the LGBTQ+ population because these support culturally competent care, which potentially encourages future care-seeking behaviors. |
| doi_str_mv | 10.1080/09638237.2020.1793126 |
| format | article |
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The purpose of this study was to determine which aspects of the client-provider relationship affected perceived satisfaction with the quality of mental healthcare received.
Data was collected via electronic survey, which yielded 177 responses. Univariate and ordinal logistic regression were used to determine if a significant relationship existed between the variables of interest.
Results indicate that clients who felt less trust for their providers, reported inadequate time spent in therapeutic encounters, and felt their providers looked down on or judged them were less satisfied with the quality of mental healthcare they received. In addition, LGBTQ+ clients who were less satisfied with the quality of care they received were significantly less confident in their ability to receive adequate future mental healthcare.
Results of this study highlight the importance of provider awareness, attitude, and access to information regarding the mental health needs of the LGBTQ+ population because these support culturally competent care, which potentially encourages future care-seeking behaviors.</description><identifier>ISSN: 0963-8237</identifier><identifier>EISSN: 1360-0567</identifier><identifier>DOI: 10.1080/09638237.2020.1793126</identifier><language>eng</language><publisher>Abingdon: Routledge</publisher><subject>Access to information ; care-seeking ; client-provider interaction ; Cultural competence ; Discrimination ; Health needs ; healthcare quality ; Help seeking behavior ; LGBTQ+ health ; Mental health ; Minority groups ; patient satisfaction ; Primary care ; provider-client relationship ; Quality of care ; Sexual orientation ; Social rejection ; Stigma</subject><ispartof>Journal of mental health (Abingdon, England), 2022-10, Vol.31 (5), p.634-641</ispartof><rights>2020 Informa UK Limited, trading as Taylor & Francis Group 2020</rights><rights>2020 Informa UK Limited, trading as Taylor & Francis Group</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c286t-6ed1eeb6021130a38e22b592e0b832387264f7efaa26c42b23213ee46cafc77d3</citedby><cites>FETCH-LOGICAL-c286t-6ed1eeb6021130a38e22b592e0b832387264f7efaa26c42b23213ee46cafc77d3</cites><orcidid>0000-0001-5692-6054</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,27923,27924,30998</link.rule.ids></links><search><creatorcontrib>Schuller, Kristin A.</creatorcontrib><creatorcontrib>Crawford, Rebekah Perkins</creatorcontrib><title>Impact of interpersonal client-provider relationship on satisfaction with mental healthcare among the LGBTQ+ population</title><title>Journal of mental health (Abingdon, England)</title><description>Gender and sexual minorities are more likely to report unfavourable experiences with primary care. Aside from being refused care, additional challenges include stigma, discrimination, social and societal rejection, and violence.
The purpose of this study was to determine which aspects of the client-provider relationship affected perceived satisfaction with the quality of mental healthcare received.
Data was collected via electronic survey, which yielded 177 responses. Univariate and ordinal logistic regression were used to determine if a significant relationship existed between the variables of interest.
Results indicate that clients who felt less trust for their providers, reported inadequate time spent in therapeutic encounters, and felt their providers looked down on or judged them were less satisfied with the quality of mental healthcare they received. In addition, LGBTQ+ clients who were less satisfied with the quality of care they received were significantly less confident in their ability to receive adequate future mental healthcare.
Results of this study highlight the importance of provider awareness, attitude, and access to information regarding the mental health needs of the LGBTQ+ population because these support culturally competent care, which potentially encourages future care-seeking behaviors.</description><subject>Access to information</subject><subject>care-seeking</subject><subject>client-provider interaction</subject><subject>Cultural competence</subject><subject>Discrimination</subject><subject>Health needs</subject><subject>healthcare quality</subject><subject>Help seeking behavior</subject><subject>LGBTQ+ health</subject><subject>Mental health</subject><subject>Minority groups</subject><subject>patient satisfaction</subject><subject>Primary care</subject><subject>provider-client relationship</subject><subject>Quality of care</subject><subject>Sexual orientation</subject><subject>Social rejection</subject><subject>Stigma</subject><issn>0963-8237</issn><issn>1360-0567</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>7QJ</sourceid><recordid>eNp9kUFrGzEQhUVpoW7an1AQ5FIom0gjWbu-pQ1tEjCEQHIWsjzKKmiljSTX5N9Xxumlh5yGeXzvwcwj5CtnZ5wN7JytlBhA9GfAoEn9SnBQ78iCC8U6tlT9e7I4MN0B-kg-lfLEWEOlWpD9zTQbW2ly1MeKecZcUjSB2uAx1m7O6Y_fYqYZg6k-xTL6maZIS9uKa9am0b2vI50a34wjmlBHazJSM6X4SOuIdH318_7uO53TvDvGfCYfnAkFv7zOE_Lw-9f95XW3vr26ufyx7iwMqnYKtxxxoxhwLpgRAwJslitAthkEiKEHJV2PzhhQVsIGBHCBKJU1zvb9VpyQb8fcdsjzDkvVky8WQzAR065okCDZapBcNvT0P_Qp7XL7RaN6kBJatGrU8kjZnErJ6PSc_WTyi-ZMH-rQ_-rQhzr0ax3Nd3H0-ehSnsw-5bDV1byElF020fqixdsRfwGep5KG</recordid><startdate>20221001</startdate><enddate>20221001</enddate><creator>Schuller, Kristin A.</creator><creator>Crawford, Rebekah Perkins</creator><general>Routledge</general><general>Taylor & Francis Ltd</general><scope>AAYXX</scope><scope>CITATION</scope><scope>7QJ</scope><scope>K9.</scope><scope>NAPCQ</scope><scope>7X8</scope><orcidid>https://orcid.org/0000-0001-5692-6054</orcidid></search><sort><creationdate>20221001</creationdate><title>Impact of interpersonal client-provider relationship on satisfaction with mental healthcare among the LGBTQ+ population</title><author>Schuller, Kristin A. ; Crawford, Rebekah Perkins</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c286t-6ed1eeb6021130a38e22b592e0b832387264f7efaa26c42b23213ee46cafc77d3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Access to information</topic><topic>care-seeking</topic><topic>client-provider interaction</topic><topic>Cultural competence</topic><topic>Discrimination</topic><topic>Health needs</topic><topic>healthcare quality</topic><topic>Help seeking behavior</topic><topic>LGBTQ+ health</topic><topic>Mental health</topic><topic>Minority groups</topic><topic>patient satisfaction</topic><topic>Primary care</topic><topic>provider-client relationship</topic><topic>Quality of care</topic><topic>Sexual orientation</topic><topic>Social rejection</topic><topic>Stigma</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Schuller, Kristin A.</creatorcontrib><creatorcontrib>Crawford, Rebekah Perkins</creatorcontrib><collection>CrossRef</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Nursing & Allied Health Premium</collection><collection>MEDLINE - Academic</collection><jtitle>Journal of mental health (Abingdon, England)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Schuller, Kristin A.</au><au>Crawford, Rebekah Perkins</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Impact of interpersonal client-provider relationship on satisfaction with mental healthcare among the LGBTQ+ population</atitle><jtitle>Journal of mental health (Abingdon, England)</jtitle><date>2022-10-01</date><risdate>2022</risdate><volume>31</volume><issue>5</issue><spage>634</spage><epage>641</epage><pages>634-641</pages><issn>0963-8237</issn><eissn>1360-0567</eissn><abstract>Gender and sexual minorities are more likely to report unfavourable experiences with primary care. Aside from being refused care, additional challenges include stigma, discrimination, social and societal rejection, and violence.
The purpose of this study was to determine which aspects of the client-provider relationship affected perceived satisfaction with the quality of mental healthcare received.
Data was collected via electronic survey, which yielded 177 responses. Univariate and ordinal logistic regression were used to determine if a significant relationship existed between the variables of interest.
Results indicate that clients who felt less trust for their providers, reported inadequate time spent in therapeutic encounters, and felt their providers looked down on or judged them were less satisfied with the quality of mental healthcare they received. In addition, LGBTQ+ clients who were less satisfied with the quality of care they received were significantly less confident in their ability to receive adequate future mental healthcare.
Results of this study highlight the importance of provider awareness, attitude, and access to information regarding the mental health needs of the LGBTQ+ population because these support culturally competent care, which potentially encourages future care-seeking behaviors.</abstract><cop>Abingdon</cop><pub>Routledge</pub><doi>10.1080/09638237.2020.1793126</doi><tpages>8</tpages><orcidid>https://orcid.org/0000-0001-5692-6054</orcidid></addata></record> |
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| identifier | ISSN: 0963-8237 |
| ispartof | Journal of mental health (Abingdon, England), 2022-10, Vol.31 (5), p.634-641 |
| issn | 0963-8237 1360-0567 |
| language | eng |
| recordid | cdi_proquest_journals_2724422136 |
| source | Applied Social Sciences Index & Abstracts (ASSIA); Taylor and Francis Social Sciences and Humanities Collection |
| subjects | Access to information care-seeking client-provider interaction Cultural competence Discrimination Health needs healthcare quality Help seeking behavior LGBTQ+ health Mental health Minority groups patient satisfaction Primary care provider-client relationship Quality of care Sexual orientation Social rejection Stigma |
| title | Impact of interpersonal client-provider relationship on satisfaction with mental healthcare among the LGBTQ+ population |
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