Physician Burnout and Patient Satisfaction with Consultation in Primary Health Care Settings: Evidence of Relationships from a one-with-many Design

Physician burnout, as a prolonged response to chronic emotional and interpersonal stressors on the job, has been associated with suboptimal patient care and deterioration in the patient–provider relationship. Although prior studies have identified a range of factors associated with decreased patient...

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Bibliographic Details
Published in:Journal of clinical psychology in medical settings 2012-12, Vol.19 (4), p.401-410
Main Authors: Anagnostopoulos, Fotios, Liolios, Evangelos, Persefonis, George, Slater, Julie, Kafetsios, Kostas, Niakas, Dimitris
Format: Article
Language:English
Subjects:
Adult
Aged
Aged, 80 and over
Burnout
Burnout, Professional
Clinical outcomes
Communication
Cross-Sectional Studies
Depersonalization
Family Medicine
Female
General Practice
Greece
Health Care Surveys
Health Psychology
Hospitals
Humans
Male
Medicine
Medicine & Public Health
Mental Fatigue
Middle Aged
Multivariate Analysis
Patient Satisfaction
Physician-Patient Relations
Physicians
Primary care
Primary Health Care
Questionnaires
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Summary:Physician burnout, as a prolonged response to chronic emotional and interpersonal stressors on the job, has been associated with suboptimal patient care and deterioration in the patient–provider relationship. Although prior studies have identified a range of factors associated with decreased patient satisfaction, most have been conducted in tertiary care settings, with staff burnout examined at the hospital unit-level. To examine the impact of physician burnout on patient satisfaction from consultation in the primary care setting, a cross-sectional survey was conducted in Western Greece. Using a one-with-many design, 30 physicians and 300 of their patients, randomly selected, responded to the survey. Results showed that patient satisfaction correlated significantly with physician emotional exhaustion ( r  = −.636, p  
ISSN:1068-9583
1573-3572
DOI:10.1007/s10880-011-9278-8