The impact of internal social responsibility on service employees' job satisfaction and organizational engagement

This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam...

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Bibliographic Details
Published in:Service business 2024-03, Vol.18 (1), p.101-131
Main Authors: Van, Loan Thi-Hong, Lang, Le Dang, Ngo, Trong Liem-Phuoc, Ferreira, João
Format: Article
Language:English
Subjects:
Attitudes
Business and Management
Empirical Article
Employee involvement
Human Resource Management
Job satisfaction
Management
Social exchange theory
Social identity
Social responsibility
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Summary:This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.
ISSN:1862-8516
1862-8508
DOI:10.1007/s11628-024-00555-1