Mitigating Organizational Conspiracy Beliefs Through Strategic Internal Communication and Employee-Organization Relationships (EOR) in the Workplace

• Published in: Journal of public relations research 2024-09, Vol.36 (5), p.361-387
• Main Authors: Kim, Young, Lim, Hyunji Dana
• Format: Article
• Language: English
• Subjects: Employee turnover intentions; employee-organization relationships; organizational conspiracy beliefs; two-way symmetrical communication
• ISSN: 1062-726X; 1532-754X
• DOI: 10.1080/1062726X.2024.2333549

The purpose of this study is to explore how strategic internal communication and the quality of employee - organization relationship (EOR) can reduce organizational conspiracy beliefs among employees and thus prevent the negative outcomes thereof in the workplace. Using a national survey (N = 810) of full-time employees in the United States, this study found that high-quality EOR based on two-way symmetrical communication with employees is likely to reduce the potential for conspiracy theories and, in turn, for turnover intentions in the workplace. This finding provides meaningful insight into how internal communication managers can mitigate negative employee outcomes that are closely associated with organizational conspiracy theories in the workplace, namely by practicing strategic internal communication and developing high-quality EOR. This study theoretically advances conspiracy theory research by offering a theoretical explanation for belief systems of conspiracy theories that also considers strategic internal communication and the quality of EOR.