Information technology and people involvement in organizational performance through supply chain collaboration

PurposeSupply chain collaboration (SCC) benefits organizational performance (OP). Although it is complex, it is also hard to implement and measure collaborative initiatives in the field of the supply chain. This study aims to examine the role of information technology (IT) and people’s involvement i...

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Bibliographic Details
Published in:Journal of science and technology policy management (Online) 2024-11, Vol.15 (6), p.1560-1576
Main Authors: Rashid, Aamir, Rasheed, Rizwana, Noor Aina Amirah
Format: Article
Language:English
Subjects:
Collaboration
Competition
Competitive advantage
Cooperation
Efficiency
Hypotheses
Independent variables
Information sharing
Information technology
Management decisions
Manufacturing
Market positioning
Organizational performance
Purchase orders
Supply
Supply chain management
Supply chains
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Summary:PurposeSupply chain collaboration (SCC) benefits organizational performance (OP). Although it is complex, it is also hard to implement and measure collaborative initiatives in the field of the supply chain. This study aims to examine the role of information technology (IT) and people’s involvement in OP through the mediation of supply chain collaboration.Design/methodology/approachThis study used a deductive and quantitative approach to test the research hypotheses. Data was collected from 249 supply chain professionals working at various manufacturing firms.FindingsThis research found a significant effect of IT on supply chain collaboration. Similarly, people involvement (PI) also significantly influenced the supply chain collaboration. For the mediation hypotheses, SCC significantly mediates the relationships between two independent variables (IT and PI) and OP. Furthermore, the full mediation of SCC occurred.Originality/valueThis study provides a framework emphasizing manufacturing firms’ practices, SCC and OP. The “people involvement” was found as a novel variable in the tested model using the resource-based view as a supporting theory. The research findings can benefit the professionals working on supply chain business processes to improve OP.
ISSN:2053-4620
2053-4639
DOI:10.1108/JSTPM-12-2022-0217