Burnout and Coping in Human Service Practitioners

Do many Spanish human service practitioners suffer from burnout? What coping strategies are used to combat work stress, and are they associated with lower burnout? Which strategies may the psychologist promote to improve organizations? With an eye toward helping organizations improve their workers&#...

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Bibliographic Details
Published in:Professional psychology, research and practice research and practice, 2007-02, Vol.38 (1), p.80-87
Main Authors: Jenaro, Cristina, Flores, Noelia, Arias, Benito
Format: Article
Language:English
Subjects:
Burnout
Coping Behavior
Depersonalization
Emotional Exhaustion
Fatigue
Female
Human
Job Burnout
Male
Occupational Stress
Personnel
Psychological aspects
Psychologists
Psychology
Quality of life
Quality of Work Life
Satisfaction
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Summary:Do many Spanish human service practitioners suffer from burnout? What coping strategies are used to combat work stress, and are they associated with lower burnout? Which strategies may the psychologist promote to improve organizations? With an eye toward helping organizations improve their workers' quality of work life and service delivery, 211 professionals, either child protection workers or in-home caregivers, completed an inventory on coping and another on burnout. Coping strategies alone do not preclude burnout but may help prevent worker turnover. High job and salary satisfaction, together with active coping strategies play an important role in promoting personal accomplishment. Low job and salary satisfaction and the use of passive or emotional strategies predict elevated emotional exhaustion. The results suggest some possible points of intervention.
ISSN:0735-7028
1939-1323
DOI:10.1037/0735-7028.38.1.80