E-mail Communication: Issues for Mental Health Counselors

In an era where fast, efficient communication is needed, e-mail has emerged. From its beginning in 1971, professionals have used e-mail to communicate—lawyers, counselors, psychologists, and social workers with clients; nurses and physicians with patients. But despite its advantages, e-mail can caus...

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Bibliographic Details
Published in:Journal of Mental Health Counseling 2011-01, Vol.33 (1), p.67-79
Main Authors: Bradley, Loretta J, Hendricks, Bret, Lock, Robin, Whiting, Peggy P, Parr, Gerald
Format: Article
Language:English
Subjects:
Attorneys
Codes
Communication
Confidentiality
Counselor and client
Counselor Client Relationship
Counselor Training
Counselor-client relations
Counselors
E-mail
Eating Disorders
Educational Technology
Electronic Equipment
Electronic mail systems
Email
Ethics
Evaluation
Focus Groups
Interviews
Lawyers
Mental health counselors
Mental Health Workers
Nonverbal Communication
Patients
Physician Patient Relationship
Posttraumatic Stress Disorder
Practice
Psychiatric counselors
Psychologists
Semi Structured Interviews
Social Work
Social workers
Studies
Technology application
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Summary:In an era where fast, efficient communication is needed, e-mail has emerged. From its beginning in 1971, professionals have used e-mail to communicate—lawyers, counselors, psychologists, and social workers with clients; nurses and physicians with patients. But despite its advantages, e-mail can cause problems. This article discusses both the positive use of electronic communication and the need to address fundamental counseling issues that arise in using it. The article reflects the AMHCA and ACA ethical codes for the use of technology in the counseling relationship. It also looks at e-mail communication between counselor and client with special attention to challenges of which counselors should be aware.
ISSN:1040-2861
2163-5749
DOI:10.17744/mehc.33.1.05208025375v03r7