Delivering effective performance feedback: The strengths-based approach

Performance feedback has significant potential to benefit employees in terms of individual and team performance. Moreover, effective performance feedback has the potential to enhance employee engagement, motivation, and job satisfaction. However, managers often are not comfortable giving performance...

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Bibliographic Details
Published in:Business horizons 2012-03, Vol.55 (2), p.105-111
Main Authors: Aguinis, Herman, Gottfredson, Ryan K., Joo, Harry
Format: Article
Language:English
Subjects:
Employee development
Employees
Feedback
Human performance
Human resource management
Job performance
Job satisfaction
Performance appraisal
Performance management
Studies
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Summary:Performance feedback has significant potential to benefit employees in terms of individual and team performance. Moreover, effective performance feedback has the potential to enhance employee engagement, motivation, and job satisfaction. However, managers often are not comfortable giving performance feedback and such feedback, if improperly relayed, causes more harm than good. In this installment of HUMAN PERFORMANCE, we describe a shift from traditional weaknesses-based feedback (which relies on negative commentary focused on employees’ shortcomings) to the more constructive approach of strengths-based feedback (which relies on employee affirmation and encouragement). We explain why a strengths-based approach to performance feedback is superior to the weaknesses-centered approach, and offer nine research-based recommendations on how to deliver effective performance feedback employing a strengths-based method.
ISSN:0007-6813
1873-6068
DOI:10.1016/j.bushor.2011.10.004