User and Carer Experiences of International Social Care Workers in England: Listening to their Accounts of Choice and Control

This paper develops a typology of people using social care services' preferences for care workers and satisfaction with social care services from a large multimethod study that explored international recruitment to the English social care sector (home and health care, including residential home...

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Bibliographic Details
Published in:Australian social work 2012-12, Vol.65 (4), p.442-456
Main Authors: Manthorpe, Jill, Hussein, Shereen, Stevens, Martin, Moriarty, Jo
Format: Article
Language:English
Subjects:
Care Users
Caregivers
Carers
Consumer Preferences
Consumer satisfaction
England
Foreign workers
Great Britain: Social conditions
Health Care Services
Listening
Medical Decision Making
MIGRANT WORKERS
Migration
Preferences
Recruitment
Satisfaction
Social Care
Social Services
SOCIAL WELFARE
Social work
SOCIAL WORKERS
Typology
Workers
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Summary:This paper develops a typology of people using social care services' preferences for care workers and satisfaction with social care services from a large multimethod study that explored international recruitment to the English social care sector (home and health care, including residential homes). We developed this typology with two questions in mind: (a) what led to satisfaction of care and (b) what led to preference and satisfaction with workers? Data were collected from face-to-face interviews with 35 people who were using social care services and carers (2007-2009) and these data were used to develop the typology. Using the theoretical concept of homophily, we explored contentions that people might prefer to receive care and support from individuals resembling themselves. We observed that preferences for care workers and satisfaction with social care services may be linked, but highlighted that the concept of meeting a preference is personal to the individual. The implications of users' preferences for certain care workers at a time where policy is promoting greater consumer-led care or self-directed support are discussed.
ISSN:0312-407X
1447-0748
DOI:10.1080/0312407X.2011.597867