Why do servitized firms fail? A risk-based explanation

Purpose – In an effort to further explain why manufacturing firms that move towards service provision often do not achieve the financial benefits they would expect, the purpose of this paper is to examine the impact of service additions on the risks affecting the firm. Design/methodology/approach –...

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Bibliographic Details
Published in:International journal of operations & production management 2015-06, Vol.35 (6), p.946-979
Main Authors: Benedettini, Ornella, Neely, Andy, Swink, Morgan
Format: Article
Language:English
Subjects:
Bankruptcies
Bankruptcy
Brand loyalty
Business
Chains
Competitive advantage
Customer services
Demand
Ecological risk assessment
Empirical analysis
Failure
Hypotheses
Management science & operations
Manufacturers
Manufacturing
Market positioning
Operations management
Operations/process management
Product support
Production management
Profit margins
Risk
Risk analysis
Risk management
Studies
Support services
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