A Phenomenological Study of Nurse Manager Interventions Related to Workplace Bullying

OBJECTIVE:The aim of this study was to acquire nurse managers’ perspectives as to the scope of workplace bullying, which interventions were deemed as effective and ineffective, and what environmental characteristics cultivated a healthy, caring work environment. BACKGROUND:Research has linked workpl...

Full description

Saved in:
Bibliographic Details
Published in:The Journal of nursing administration 2015-10, Vol.45 (10), p.492-497
Main Authors: Skarbek, Anita J., Johnson, Sandra, Dawson, Christina M.
Format: Article
Language:English
Subjects:
Absenteeism
Attitude of Health Personnel
Bullying - prevention & control
Bullying - statistics & numerical data
Burnout, Professional - etiology
Burnout, Professional - prevention & control
Burnout, Professional - psychology
Female
Hospitals, Urban
Humans
Interprofessional Relations
Interviews as Topic
Male
Medical Errors - prevention & control
Medical Errors - psychology
Medical Errors - statistics & numerical data
Midwestern United States
New England
Nurse Administrators - psychology
Nurse Administrators - standards
Nursing
Nursing Staff, Hospital - psychology
Nursing Staff, Hospital - standards
Nursing Staff, Hospital - statistics & numerical data
Organizational Culture
Patient Safety - standards
Personnel Turnover - statistics & numerical data
Qualitative Research
Social Environment
Social Responsibility
Workplace
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:OBJECTIVE:The aim of this study was to acquire nurse managers’ perspectives as to the scope of workplace bullying, which interventions were deemed as effective and ineffective, and what environmental characteristics cultivated a healthy, caring work environment. BACKGROUND:Research has linked workplace bullying among RNs to medical errors, unsafe hospital environments, and negative patient outcomes. Limited research had been conducted with nurse managers to discern their perspectives. METHODS:Six nurse managers from hospital settings participated in in-depth, semistructured interviews. Ray’s theory of bureaucratic caring guided the study. RESULTS:These themes emerged(a) awareness, (b) scope of the problem, (c) quality of performance, and (d) healthy, caring environment. Findings indicated mandated antibullying programs were not as effective as individual manager interventions. CONCLUSIONS:Systems must be in place to hold individuals accountable for their behavior. Communication, collective support, and teamwork are essential to create environments that lead to the delivery of safe, optimum patient care.
ISSN:0002-0443
1539-0721
DOI:10.1097/NNA.0000000000000240