An Analysis of the Impact of Total Quality Management on Employee Performance with mediating role of Process Innovation

TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical succ...

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Bibliographic Details
Published in:IOP conference series. Materials Science and Engineering 2016-05, Vol.131 (1), p.12017-12025
Main Authors: Dedy, Aimie Nadia, Zakuan, Norhayati, Omain, Siti Zaleha, Rahim, Kamaruzzaman Abdul, Ariff, Mohd Shoki Md, Sulaiman, Zuraidah, Saman, Muhamad Zameri Mat
Format: Article
Language:English
Subjects:
Automobiles
Car Manufacturer Industry
Crashworthiness
Customer satisfaction
Employee Performance
Impact analysis
Innovation
Innovations
Job satisfaction
Leadership
Literature reviews
Malaysia and Regression Analysis
Management
Materials science
Total quality
Total Quality Management
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Summary:TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment. The study used methodology of quantitative approach. The questionnaires for this study were randomly distributed to 102 employees in the selected car manufacturer companies. The respondents were choosing from management team, supervisor, technician and others worker. Results of the study support the proposed hypotheses that there are significant relationship between TQM practices, process innovation and employee performance.
ISSN:1757-8981
1757-899X
DOI:10.1088/1757-899X/131/1/012017