IMPROVEMENT INTEGRATED PERFORMANCE MEASUREMENT SYSTEM (IPMS) FOR SMALL AND MEDIUM ENTERPRISE IMPACT OF INFORMATION TECHNOLOGY

Small and medium enterprises or SMEs are a form of business that has an important role in employment. Measuring the performance of SMEs in Indonesia is empowered by the Department of Cooperatives to determine the condition of the SMEs that are under the empowerment of relevant agencies. It can be us...

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Bibliographic Details
Published in:Journal of Theoretical and Applied Information Technology 2017-01, Vol.95 (2), p.319-319
Main Authors: Irhamni, Firli, Khotimah, Bain Khusnul, Rahmawati, Dewi
Format: Article
Language:English
Subjects:
Analytic hierarchy process
Business
Customers
Information technology
Parameters
Performance measurement
Small business
Traffic signals
Online Access:Get full text
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Summary:Small and medium enterprises or SMEs are a form of business that has an important role in employment. Measuring the performance of SMEs in Indonesia is empowered by the Department of Cooperatives to determine the condition of the SMEs that are under the empowerment of relevant agencies. It can be used to improve the performance of the SMEs. This research discusses Improvement Integrated Performance Measurement System (IPMS) based on Information Technology (IT) impact. IPMS is a method of measuring the performance which involves the needs of each skill stakeholder (stakeholder requirements) on the development used IT. The weighting method to analyze variables of Key Performance Indicators (KPI) used Analytic Hierarchy Process (AHP). KPI from stakeholder that the form contains: the parent business, business units, business processes and activities. Especially the analyzing of SMEs parameters based on the role of human resources used Information Technology (IT). The parameters include financial accounting, promotion, design, sale and purchase transactions, and payroll. IPMS method combined with AHP to calculated the weighting of stakeholders. Stakeholders form consists of 10 KPI and include timely product delivery ratio, amount of new customers, amount of training conducted, defective product ratio, current ratio, debt to equity, total asset turnover, gross profit margin on sales, revenue growth rate and the number of workers who received. This research identifies four Stakeholders in SMEs who formed 10 KPI. The four stakeholders are customers, labor, investors, and community. SMEs performance results score was 135.770 of 3 KPI be marked green traffic light system. Therefore, other 9 KPI were yellow and red on a traffic light system. The value score show great performance KPI in SMEs.
ISSN:1817-3195