Incivility and Employee Performance, Citizenship, and Counterproductive Behaviors: Implications of the Social Context

Drawing from the transactional model of stress, we examined how the social context moderates employees' behavioral responses to workplace incivility. On the basis of data from 384 employees nested in 41 groups, we observed a 3-way, cross-level interaction between individually experienced incivi...

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Bibliographic Details
Published in:Journal of occupational health psychology 2019-04, Vol.24 (2), p.213-227
Main Authors: Mao, Changguo, Chang, Chu-Hsiang, Johnson, Russell E., Sun, Jianmin
Format: Article
Language:English
Subjects:
Adult
Antisocial Behavior
China
Factor Analysis, Statistical
Female
Group Performance
Human
Humans
Incivility
Industry
Interprofessional Relations
Job Performance
Male
Middle Aged
Occupational Stress - psychology
Organizational Citizenship Behavior
Organizational Culture
Silence
Social Environment
Stress
Surveys and Questionnaires
Test Construction
Work Performance
Workplace - psychology
Young Adult
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Summary:Drawing from the transactional model of stress, we examined how the social context moderates employees' behavioral responses to workplace incivility. On the basis of data from 384 employees nested in 41 groups, we observed a 3-way, cross-level interaction between individually experienced incivility, group incivility differentiation, and group silence predicting supervisor-rated employee performance, citizenship, and counterproductive behaviors. Specifically, employees' own incivility experiences predicted lower performance and citizenship behavior and higher counterproductive behavior in groups where members received highly different incivility treatment and kept silent. These findings indicate that contextual characteristics of one's workgroup have an impact on how employees appraise and respond to workplace incivility.
ISSN:1076-8998
1939-1307
DOI:10.1037/ocp0000108