Human-centered design strategies in family and staff preparation for neonatal care

Objective This paper describes human-centered design strategies used to develop solutions for neonatal intensive care unit (NICU) patients, families, and staff in preparation for transition from an open bay (OB) NICU to a single-family room (SFR) NICU. Human-centered design Through a series of user...

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Bibliographic Details
Published in:Journal of perinatology 2020-09, Vol.40 (Suppl 1), p.47-53
Main Authors: Thompson, Tammy S., White, Kathleen, Ross, Julie R., Scheurer, Mark A., Smithwick, MaryLaura
Format: Article
Language:English
Subjects:
Design
Education
Families & family life
Family
Infants (Newborn)
Intensive care
Interdisciplinary aspects
Leadership
Medical colleges
Medicine
Medicine & Public Health
Neonatal care
Neonatal intensive care
Neonates
Newborn babies
Nurses
Patient safety
Pediatric Surgery
Pediatrics
Quality Improvement Article
Redesign
User groups
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Summary:Objective This paper describes human-centered design strategies used to develop solutions for neonatal intensive care unit (NICU) patients, families, and staff in preparation for transition from an open bay (OB) NICU to a single-family room (SFR) NICU. Human-centered design Through a series of user group meetings, an interdisciplinary team of NICU families, administrators, providers, nurses, and other care team members (CTMs) collaborated with design professionals to create and carry out their vision for the new NICU. This process, which spanned the design, construction, and transition planning phases of the project, enabled stakeholders at the Medical University of South Carolina in Charleston, South Carolina (USA) to seek solutions for integrating patient and family-centered care into the fabric of its new facility and to redesign the care experience. Result From this work, new opportunities for family and staff engagement emerged. Conclusions Continuous end-user involvement led to targeted preparation for neonatal care.
ISSN:0743-8346
1476-5543
DOI:10.1038/s41372-020-0752-8