Knowledge mobilization in critical care and the evolving communication role of nurses

The importance of appropriate communication skills within a health care setting rests upon the need for effective information sharing. When successful, this provides a supportive working environment for staff and has a positive impact on patient care and outcomes. The purpose of this study was to ex...

Full description

Saved in:
Bibliographic Details
Published in:Nursing in critical care 2023-11, Vol.28 (6), p.913-922
Main Authors: Kelly, Sioban, Garner, Jayne, Treadway, Victoria, Sadera, Girendra
Format: Article
Language:English
Subjects:
Communication
Critical Care
Focus Groups
Health Personnel
Humans
Nurses
Pandemics
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The importance of appropriate communication skills within a health care setting rests upon the need for effective information sharing. When successful, this provides a supportive working environment for staff and has a positive impact on patient care and outcomes. The purpose of this study was to explore how knowledge/evidence is acquired, shared, and applied in the Critical Care (CC) environment for staff and patients/family members. A qualitative approach was used, consisting of semi-structured interviews and focus groups. Data analysis was conducted using an iterative thematic approach. Data collected prior to the COVID-19 pandemic from United Kingdom (UK) critical care workers (N = 46), patients, and family members (N = 21) identified four communication roles performed by the nursing staff: team member; diplomat; translator and friend. It was evident that without suitable training and support, the stresses and demands placed upon the nurses could lead to disenfranchisement and burnout. These findings are relevant and timely given the impact of the pandemic, highlighting the need for accessible and alternate communication strategies to support nurses by reducing stress, moral distress and increasing psychological safety. Improved communication can provide tailored information for staff and patients/family improving the CC experience for all.
ISSN:1362-1017
1478-5153
DOI:10.1111/nicc.12821