How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences

•Hotel employee stressors after the pandemic outbreak consist of the three-dimensional structure.•Traditional hotel-work stressors positively affect job satisfaction and organizational commitment.•Job satisfaction and organizational commitment explain the job performance, subjective well-being, and...

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Bibliographic Details
Published in:International journal of hospitality management 2021-02, Vol.93, p.102798-102798, Article 102798
Main Authors: Wong, Antony King Fung, Kim, Seongseop (Sam), Kim, Jungkeun, Han, Heesup
Format: Article
Language:English
Subjects:
COVID-19
Job performance
Organizational commitment
Stressor
Well-being
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Summary:•Hotel employee stressors after the pandemic outbreak consist of the three-dimensional structure.•Traditional hotel-work stressors positively affect job satisfaction and organizational commitment.•Job satisfaction and organizational commitment explain the job performance, subjective well-being, and prosocial behavior.•Hotel employees’ pre-pandemic perceptions of occupational stressors differ from their perceptions after the pandemic. This study sought to examine the impacts of the global coronavirus pandemic on hotel employees’ perceptions of occupational stressors and their consequences. Paired t-tests and structural equation modeling were applied to examine the responses of 758 hotel employees in the United States. The findings showed that occupational stressors after the outbreak of the pandemic consisted of three domains: traditional hotel-work stressors, unstable and more demanding hotel-work-environment stressors, and unethical hotel-labor-practices-borne stressors. The impacts of these stressors differed from the hypothesis that traditional hotel-work stressors positively affect job satisfaction and organizational commitment. The findings showed that job satisfaction and organizational commitment significantly explained job performance, subjective well-being, and prosocial behavior, but they did not significantly influence turnover intention. Hotel employees’ pre-pandemic perceptions of occupational stressors and their consequences also differed significantly from their perceptions after the pandemic had broken out.
ISSN:0278-4319
1873-4693
DOI:10.1016/j.ijhm.2020.102798