Specialised crew resource management programme for non-locally trained healthcare professionals: expediting healthcare cultural adaptation

• Published in: Hong Kong medical journal = Xianggang yi xue za zhi 2024-02, Vol.30 (1), p.80-81
• Main Authors: So, E H K, Cheung, V K L, Leung, A S H, So, S S, Hung, J L K, Yau, T M L, Chia, N H, Ng, G W Y
• Format: Article
• Language: English
• Subjects: Anesthesiology; Cognition & reasoning; Communication; Delivery of Health Care; Hospitals; Humans; Intensive care; Interdisciplinary aspects; Medical personnel; Nursing; Patient safety; Resource management; Simulation; Teamwork; Training
• ISSN: 1024-2708; 2226-8707
• DOI: 10.12809/hkmj2311287

CC BY-NC-ND 4.0 LETTER TO THE EDITOR Specialised crew resource management programme for non[-]locally trained healthcare professionals: expediting healthcare cultural adaptation Eric HK So, MB, BS, FHKAM (Anaesthesiology),1,2; Victor KL Cheung, MSc (OP), RegPsychol (HKPS)1; Avis SH Leung, MSSc, RN1; SS So, MSc, BBA1; Jeff LK Hung, MSc, BSSc1; Terry ML Yau, MBA, SNM3; NH Chia, MB, BS, FRCSEd (Gen)1,4; George WY Ng, MB, BS, FCICM1,5 1 Multi-Disciplinary Simulation and Skills Centre, Queen Elizabeth Hospital, Hong Kong SAR, China 2 Department of Anaesthesiology and Operating Theatre Services, Queen Elizabeth Hospital, Hong Kong SAR, China 3 Central Nursing Division, Kowloon Central Cluster, Hospital Authority, Hong Kong SAR, China 4 Department of Surgery, Queen Elizabeth Hospital, Hong Kong SAR, China 5 Intensive Care Unit, Queen Elizabeth Hospital, Hong Kong SAR, China Corresponding author: Human factors contribute to 70% to 80% of medical incidents.1The focus has shifted gradually from individual competence to teamwork as a prerequisite to improve patient safety.1 2 Teamwork skills training, crew resource management (CRM), has become an essential and integral part of a corporate-wide teamwork training programme in the Hong Kong Hospital Authority.1 Applying CRM can transform a team of highly specialised experts into an expert team for safe patient care, good working climate and team member satisfaction.1 In April 2023, the Hospital Authority launched its first Greater Bay Area (GBA) Healthcare Talents Visiting Programme.1 In September 2023, a Multi-Disciplinary Simulation and Skills Centre at Queen Elizabeth Hospital and the Central Nursing Division co-organised a 4-hour classroom-based interactive group sharing programme for 14 non[-]locally trained professionals in the Kowloon Central Cluster (Table).3 4 The elements covered in the Cluster's CRM training include assertiveness, communication, leadership and followership (interpersonal skills), and situational awareness (cognitive skills). Curriculum of crew resource management (CRM) sharing programme for non[-]locally trained healthcare professionals (4doctors, 10 nurses) from the Greater Bay Area This pilot programme, titled ‘Sharing Activity for Non[-]Locally Trained Healthcare Professionals' (深化醫療團隊協作), aimed to broaden participants' awareness of the Hospital Authority organisational structure and training centre development and share elements of standard Kowloon Central Cluster CRM training.