Business intelligence approach to supporting strategy-making of ISP service management

The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan’s ISP industry is characterized by the heavy pressure for raising revenue after hefty capital investments of last decade and the lack...

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Bibliographic Details
Published in:Expert systems with applications 2008-10, Vol.35 (3), p.739-754
Main Authors: Li, Sheng-Tun, Shue, Li-Yen, Lee, Shu-Fen
Format: Article
Language:English
Subjects:
Business intelligence
Data mining
Decision support systems
Internet service provider
Service management
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